Contact Us - Basics Premium

We, at Basics Premium, value our customers immensely and we're always here ready to help out and hear from you. We provide two ways where you can reach out to us and express your concerns, inquiries or experiences.

Welcome to Reach Us via Email

To start, our dedicated email address is accessible by our customers 24/7. Write to us at any time and send us an email at:

Customer Service Email: [email protected]

Our team goes through all emails regularly and we aspire to get responses back as soon as possible.

Please note, the operational hours for our customer service representatives responding to your emails are Mon - Fri, 9 AM - 5 PM BST. We definitely aim to respond to all customer emails within a timeline of 24-48 hours during working days.

Connect with Us Using Our Contact Form

We've also made it simple and convenient to get in touch with us using our custom Contact Form. This contact form can be accessed on our website.

In our Contact Form, specify your name, contact information, nature of inquiry and specific details of your request. This allows us to properly sort the nature of your query and get it to the right department promptly.

Please bear in mind, as with our email responses, our operational hours for responses applies in this mode of contact as well.

We appreciate your understanding and patience and ensure you that we dedicate a significant amount of effort towards maintaining high standards for our response times.

Remember, we’re always here to assist you with any issues or questions that may arise during your Basics Premium experience. You’re a simple email standby from finding the solutions you’re looking for, or remember, just fill out the contact form on our site for easy access. Either way, we’d be happy to help you out!

For urgent assistance outside of our normal operation timings, we'd recommend referring our FAQ section on our website where most common concerns and queries have already been addressed comprehensively.

Thank you for choosing Basics Premium!

We want to ease your burden. Contact Us for any queries.